Conditions of tours
& some Frequently Asked Questions
(please read also the General Information
Photo by Tom Neys
We give these conditions in almost every email that we send
in answer to a preliminary enquiry. see below for some FAQs
The trips start and end officially at the Visitors' Centre,
where you pay your entrance fee and collect any brochurds and maps that you
wish, but since this is about 6 kms from the village of Wadi Rum, we usually
prefer to end all tours at the Resthouse in the village, which is well known to
taxi drivers and where buses will usually collect you. There is a car park
immediately beside the Resthouse and any cars left there are in perfect
security. Obviously, if you wish to return to the Visitors Centre we drive
The price includes all meals, jeep
transfers when stated and equipment for sleeping in the desert. I do not ask
for deposits (too complicated!) and am not set up to take credit cards, but
would ask for payment in Jordanian dinars when you are here.
I am sorry, but there are no banks or ATM machines in Wadi Rum -
this is not my fault!! The price does not include the
entrance fee to Wadi Rum which is 2JD. The water in Wadi Rum comes from the
aquifer in Dissieh and is very pure. We supply this water in quantity, but not
We usually reckon to start off
at about 9.30am and we ask
you to be here by 9/9.15am to be able to check into the Visitors' Centre first.
If you arrive on the early bus from Petra, if you wish
you can take a short hike to the spring at Wadi Shelaali where Lawrence of
Arabia bathed when he was here. We could put you down at the beginning of the
path that leads up to it, and meet you at the Rest House at 9.30am. Otherwise
you can sit at the Resthouse, perhaps have breakfast or stroll around nearby. We
do expect you to be here at this time, or we reserve the right to charge you the
Private Tour surcharge..
to book : just write to email@example.com,
giving us the name of the programme you want to book and the dates you wish to
come. Please don't forget your name - your would be
surprised how many people do! We shall also be needing to know how you will be
coming to Wadi Rum, from where, and at what time you plan to arrive, and the
Visitors' Centre here requires we state your nationality.
Nights are usually spent in our camp, about 5kms from Rum
Village, which is based around several large Bedouin tents. This is my own
private camp which is not usually used by people who
are not visiting Wadi Rum with me and my team. There are sit down toilets and a
shower for those who are staying several days. You can sleep inside the tent,
just outside it alongside the fire, or a bit further off on the dune "under the
stars", just as you wish. There are plenty of corners to be private. We do not
normally supply small tents.
See also the General Information page.
End of the tour : after a night in the desert, we bring
you back to the village at around 8am the next day, or
earlier on your request. Trips lasting two or more days will usually end at
about 4pm on the last day. Day trips will also end at
Times : we usually start out at around 9.30am and reckon
to finish the tour about 4pm or before sunset. At around this time, we
take you either to the camp for the night, or back to the village, depending on
the tour you are doing.
Some Frequently Asked Questions
What is the camp like?
Please see the page on "Our
campsite" and the General Information page
What can I do with
This can always be brought out to
the camp for you, but many people prefer to sort out what they will need into a
smaller bag or bags and leave the main luggage in my office where it will be
perfectly safe. If you choose this solution, please do the sorting out before
you arrive here!
What medical treatment available in case
of accidents or snake bite?
There is a health centre in Wadi Rum where
a fully qualified doctor is always on duty. He can deal with the most usual
problems and accidents. If necessary he will send you to Aqaba in an ambulance
or a taxi - or even a helicopter if he thinks urgent treatment is needed.
There is anti toxin here against snakes
and scorpions, but tourists would not often see these nasty creatures!
Can I pay with a credit
card? Are there ATMs or a bank in Wadi Rum
Sorry, but the answer is No to all of
this. Only registered companies can take credit cards in Jordan which I am not!
I have to ask for payment in cash. And there is no bank and no ATM here - a pity!
Do you have guides
speaking different languages?
All of my team speak fluent English but none
of the guides currently working in Wadi Rum speaks more than a few words of any other language. French,
German, Italian, Spanish or other speakers have to manage as best they can.
Can we start off by an
overnight and do the tour the next day?
Yes, certainly. The price would be the
same as an ordinary tour and overnight, but you should be here by 6pm (18.00) at
the very latest, or it will be too late to have supper in the desert.
I want to arrive about
midday and do the tour over two days. That's just 24 hours, right, so it would
be charged the same price.
Sorry, but no. The guides are paid by the
DAY and not by the hour. They would therefore be expecting two days pay. This is
fair enough, since they are blocked for the day in this case, and cannot accept
another contract. We don't charge you the full two days, this comes from our
pocket, but we do charge you extra. Please try to arrive at the usual time.
What happens if for some
reason I want to abandon the tour in the middle?
As explained above, the full day will
usually be charged, but not any subsequent days. This does depend on the reason
for the abandonment.
We don't want to share our
tour with other people!
Usually this is possible with a surcharge.
Please see the Private Tour page. However, the
supply of good guides is not unlimited, and during the high season to send out
too many private tours means that a lot of people could not get a tour at all. At
these times, we would say, No sorry!
I am travelling alone....
Please see the page for
Solo Travellers. We will do what we can to help
you, but this can be a problem!
I don't think that
I can be
there by 9.15am
In that case, unless there is a very good
reason for your being late, we reserve the right to charge the Private Tour
price, usually 10JD/person. We are sympathetic, but other people might be
waiting for you to start their tour.
What will the weather be
like at any time up to six months ahead?
We don't know! We can give the
probabilities, in the winter it will probably be cold, and in the summer it will
probably be hot, but further than that we cannot help. Ask yourself what the
weather will be like in your home town at that time, and you will see the
problem! You can check the
Jordan Met Office site as given above.
What time is
Here we refer you to a website at
Time and Date dot com! You can programme the year and the month that
I have a problem, an issue
or a complaint...
Please make it, but to ME! I am almost
always in the camp for the evening meal, except when I have a group somewhere in
the desert, and even then I try very hard to pass in the camp for half an hour
at least. If you do not see me, then your guide will call me - insist on this if
necessary, or ask somebody else to call me. If I cannot come immediately,
if I am out of mobile connection, I will still come to find you as soon as
possible. Please note that NOBODY in the team is authorised to change a
programme or a price without my explicit instructions.
It is very important to me that my clients
leave Wadi Rum happy with their visit. It is only fair to give me the chance to
put things right if they have gone wrong!
I want to dive in Aqaba
and come to Wadi Rum in the evening
You should tell the Divemaster of your
plans. Wadi Rum is at 1000m above sea level, so you will need to stick to
shallow diving that day
Our office phone number is +962.795.899.723 (or
0795.899.723 from inside Jordan). This number
available 24/24 hours and
should always be answered by
somebody speaking English. Further (useful!) information
about contacting us is given on the page Contact
You can reach us by email at
firstname.lastname@example.org or by fax at